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  • We accept domestic Visa, Master Card, American Express, Discover Card & Pay-Pal
  • Contact us to confirm item availability and transit time
  • Same day shipping is available depending on the time of order receipt and item availability
  • Products may ship from different locations at different times
  • Use the Contractors Direct product code or manufacturer part number (MPN) when ordering
  • Product pricing is subject to change
  • Online orders placed after business hours (9am to 5pm EST, Monday to Friday) or over the weekend will be processed the following business day
  • Sales tax will be added to orders from the following states:
  • Shipping requests: Contractors Direct offers the ability to customers when ordering to leave a comment. This comment section serves as communication between Contractors Direct and thier customers only. Shipping requests through this channel can be relayed, but are not promised.
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Sales tax will be added to orders from the following states:
  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

Shipping From Contractors Direct

  • Contractors Direct ships via top carriers including FedEx, USPS, UPS, and T-Force Freight from our locations
  • Click here for general delivery times for items shipped from our warehouses.
  • These time-in-transit maps are not guaranteed
  • Day of order processing does not count as a day in transit
  • Expedited air services are available. Contact Us to confirm
  • We will ship stock items on the same day whenever possible. Dropship orders may require 24 hour minimum processing.
  • Shipping time is calculated by business days. Weekends do not count

Factory-Direct Shipment

  • Lead times vary depending on availability, ship from location, and delivery address
  • Click The Button Below for Web Chat or call 1-800-709-0002
  • Refusal of delivery or providing inaccurate delivery information may result in additional delays and shipping fees
  • "Free Shipping" items ship for free to anywhere in the contiguous United States. Some restrictions apply
  • Shipping options for customers outside of the lower 48 United States (i.e. Alaska, Hawaii, Puerto Rico, Canada, Europe etc.) may be limited. Use the shipping estimator in your Shopping Cart to see shipping costs or email us for a shipping quote

Freight Shipments

  • Some items must be shipped by truck to a commercially zoned address withtruck access and a loading dock or forklift on site
  • Transit times may be longer than a standard shipment
  • Refusal of delivery or providing inaccurate delivery information may result in additional delays and shipping fees
  • Inspection required upon freight delivery. **Note any irregularities or concerns on the paperwork**
  • Here For Full Freight Policy

International Shipments

Lost or Damaged item?

  • For lost shipments, please wait 3 days after the maximum estimated delivery date or until the tracking status is marked as delivered to file for a refund or reshipment. Please contact us at 1-800-709-0002 and wait 48 hours for refund to be processed or for item to be reshiped
  • Items that are damaged/defective please contact our customer service team right away to report any issues. Items damaged due to shipping must be reported within 3 business days. Upon investigation a customer service rep will issue a full refund or reshipment

Contractors Direct - Cosmetic Damage Policy

At Contractors Direct, we strive to provide high-quality products that meet our customers' needs and expectations. However, due to the nature of the manufacturing and shipping processes, minor cosmetic imperfections such as scratches and dents may occur. This policy outlines our stance on such cosmetic issues and the conditions under which they are addressed.

  • Minor scratches, dents, or other cosmetic issues that do not affect the functionality or performance of the product are considered normal and may occur during the manufacturing and shipping processes.
  • If a product is received with severe damage that impacts its operation, customers should contact Contractors Direct immediately for resolution

Stolen Shipments

  • Contractors Direct is not responsible for stolen packages. Once the carrier completes the shipment, it becomes the responsibility of the homeowner/renter.
  • The shipper can attempt to file a claim on the customer's behalf, but there is no guarantee of recovery or acceptance of the said claim.
  • Contractors Direct urges customers who experienced theft to contact their local police department to file a claim and/or contact their credit card company to see if insurance will cover their missing package.

Billing & Refunds

  • We reserve the right to verify and authenticate billing information
  • Payment method authorization occurs with every order submission
  • Orders paid via PayPal may be billed before product shipment
  • Shipping fees are billed upon order fulfillment
  • Refunds require approximately 48 hours of bank processing to be shown in your account
  • Prices are shown in US dollars
  • Payments must be made in US dollars
  • Orders & returns outside of 6 months from the purchase are not eligible for a refund. A credit can be issued to the customers account at the discretion of the customer service representative or manager. **If a return is created within the 6 month window and received back at Contractors Direct AFTER 6 month window the policy applies to a store credit.**
  • Check refunds may take up to 3-5 weeks to process and be delivered.

Warranties & Returns


  • Contractors Direct does not offer any warranty on machines, parts, tools, etc.
  • Product warranties are covered by the respective manufacturer only.
  • *Most* manufacturers offer a one-year warranty cover manufacturing defects Please contact Customer Service prior to purchasing about a specific warranty offered by the manufactuer.
  • The warranty process may require that the item be sent to the manufacturer or a certified service center for inspection.
  • Warranty claims must be filed by the customer directly with the manufacturer in some cases.
  • Contractors Direct is not liable for any warranty claims denied by the manufactuer.
  • Contractors Direct is also not liable for any fees, charges, expenses, cost the customer may experince when a warranty is filed.


If you want to return any items from your order with Contractors Direct, please contact us to have a Return Authorization number generated. When you return an item, we generally offer a refund or store credit based upon condition of the item, when the original order was placed, and how the item was purchased.

Reconditioned / Refurbished items: All sales are final. Not eligible for standard returns

Freight Returns

Customers returning items that go Freight are responsible for the packaging and protection of the freighted item to meet LTL guidelines. For assistance or help understanding the guidelines please contact customer service

Returns with Affirm

If you checked out with Affirm and would like to return an item, you will need to call Contractors Direct upon return process and provide a Credit Card to store on file for a restock fee if applicable. Once a card is stored on file Contractors Direct will issue a return label.

***Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.


  • All returns require a Return Authorization number
  • Please contact Contractors Direct prior to returning any item to ensure quick and accurate processing
  • Customers are responsible for securely packaging and shipping the return
  • Return shipping labels can be provided at cost through one of our shipping accounts if requested
  • Returns to Contractors Direct are to be processed within 48 business hours of receipt and inspection
  • Standard return window is 60 days from receipt of the order
  • Return shipping costs are the customers responsibility unless the return is due to an error by Contractors Direct.
  • Customers are responsible for all charges when opting to use their own shipping account/label on returns.
  • A minimum 15% restocking fee may be applied to returns requested more than 30 days after product receipt.
  • A minimum 20% restocking fee will be applied to returns for tile products.
  • Items defined as "Consumables" including, but not limited to Grout, Thinsets, Sealants, Caulk, Primers, Adhesives, Membranes are non returnable if used. Contractors Direct may issue a credit or refund in the case of a defective item.

Store credit refunds may be an option in lieu of a restocking fee when applicable.

Contractors Direct has created a grading system to help determine the quality of the item being returned. This chart will help you understand the policies and procedures we have set in place to help you get the correct refund.

Customers are responsible for the quality of the item returned. Please ensure the items are packaged correctly to prevent shipping damages. If a returned item is damaged in transit, the customer is responsible for filing a damage claim if a Contractor's Direct label is not used. If a Contractors Direct label is used, We will file the damage claim on behalf of the customer. However, the customer's refund will be determined by the result of the carrier's inspection.

Grading Returns Upon Receiving

Grade ANo sign of use and it is in the original unopened/undamaged packagingFull refund - No restock fee
Grade BThe item(s) is undamaged and unused but the package has been opened/damagedRefund - Minimum 15% restock fee
Grade CThe item(s) is undamaged but shows sign of use. The package is opened/damagedRefund - Minimum 25% restock fee
Grade DThe item(s) is undamaged but missing parts/ shows signs of useRefund - Minimum 25% restock fee plus replacement part cost
Grade FThe item(s) are damaged/destroyed/used and cannot be repairedNo Refund
  • Used items are subject to a minimum 25% restocking fee pending inspection and evaluation
  • Factory drop ship items may be subject to a restocking fee pending manufacturer return policy
  • Special or custom-order items are not eligible for return or refund once the order is submitted

Security & Privacy

Your personal information including your email, phone number, and mailing address may be used with third-party marketing platforms exclusively for Contractors Direct promotions and marketing. Your privacy is very important to us and Contractors Direct implements several industry-standard security measures to protect your information. We are proudly listed as a Google Trusted Store. Read our full privacy policy