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Policy


Ordering


  • We accept domestic Visa, Master Card, American Express, Discover Card & Pay-Pal
  • Sales tax will be added to orders from Connecticut residents only
  • Contact us to confirm item availability and transit time
  • Same day shipping is available depending on the time of order receipt and item availability
  • Products may ship from different locations at different times
  • Use the Contractors Direct product code or manufacturer part number (MPN) when ordering
  • Product pricing is subject to change
  • Online orders placed after business hours (9am to 5pm EST, Monday to Friday) or over the weekend will be processed the following business day
  • Se habla Español

  • Click here to view our International Shipping Policy

Billing & Refunds


  • Credit and debit cards will be authorized upon submitting an order
  • Orders are billed immediately after processing
  • Shipping fees are billed upon order fulfillment
  • Refunds require approximately 48 hours of bank processing to be shown in your account
  • We reserve the right to verify and authenticate billing information
  • Prices are shown in US dollars
  • Payments much be made in US dollars

Shipping

From Contractors Direct


  • Contractors Direct ships via USPS, FedEx and FedEx freight from our location
  • Click here for FedEx delivery times for items from our CT warehouse
  • Click here for US Postal Service delivery times for small packages from our CT warehouse
  • These time-in-transit maps are not guaranteed
  • Day of order processing does not count as a day in transit
  • Expedited air services are available. Contact Us to confirm
  • Same day shipping cut off time for air orders is 12:00PM ET
  • Shipping time is calculated by business days. Weekends do not count

Factory-Direct Shipment


  • Lead times vary depending on availability, ship from location, and delivery address
  • To confirm availability and lead time Click Here for Live Help or call 1-800-709-0002
  • Refusal of delivery or providing inaccurate delivery information may result in additional delays and shipping fees
  • "Free Shipping" items ship for free to anywhere in the contiguous United States. Some restrictions apply
  • Shipping options for customers outside of the lower 48 United States (i.e. Alaska, Hawaii, Puerto Rico, Canada, Europe etc.) are limited to FedEx. Use the shipping estimator in your Shopping Cart to see shipping costs or email us for a shipping quote

Freight Shipments


  • Some items must be shipped by truck to a commercially zoned address withtruck access and a loading dock or forklift on site
  • Transit times may be longer than a standard shipment
  • Refusal of delivery or providing inaccurate delivery information may result in additional delays and shipping fees
  • Inspection required upon freight delivery. **Note any irregularities or concerns on the paperwork**

Click Here For Full Freight Policy.

Warranties & Returns


Warranty

Contractors Direct and our vendors stand by the products we offer. Product warranties are covered by the respective manufacturer. Most manufacturers offer a one-year warranty to cover manufacturing defects. The warranty process may require that the item be sent to the manufacturer or a certified service center for inspection. Warranty claims must be filed by the customer directly with the manufacturer in some cases.


Returns

If you want to return any items from your order with Contractors Direct, please contact us to have a Return Authorization number generated. When you return an item, we generally offer a refund or store credit based upon condition of the item, when the original order was placed, and how the item was purchased.


Terms:
  • All returns require a Return Authorization number
  • Please contact Contractors Direct prior to returning any item to ensure quick and accurate processing
  • Customers are responsible for securely packaging and shipping the return. Do not ship a return without a Return Authorization number and a confirmed delivery address
  • Return shipping labels can be provided through our FedEx account if requested. The cost would be deducted from your refund
  • Returns to Contractors Direct are to be processed within 48 business hours of receipt and inspection
  • Standard return window is 30 days from receipt of the order
  • Return shipping costs are the customers responsibility unless the return is due to an error by Contractors Direct

    A minimum 15% restocking fee will be applied to returns for refund after 30 days

Store credit refunds may be an option in lieu of a restocking fee when applicable.

Contractors Direct has created a grading system to help determine the quailty of the item being returned. This chart will help you undersatand the policies and procedures we have set in place to help you get the correct refund.

Grading Returns Upon Receiving
Grade ANo sign of use and it is in the original unopened/undamaged packagingFull refund - No restock fee
Grade BThe item(s) is undamaged and unused but the package has been opened/damagedRefund - Minimum 15% restock fee
Grade CThe item(s) is undamaged but shows sign of use. The package is opened/damagedRefund - Minimum 25% restock fee
Grade DThe item(s) is undamaged but missing parts/ shows signs of useRefund - Minimum 25% restock fee plus replacement part cost
Grade FThe item(s) are damaged/destroyed/used and cannot be repairedNo Refund

  • Used items are subject to a minimum 25% restocking fee pending inspection and evaluation
  • Factory drop ship items may be subject to a restocking fee pending manufacturer return policy
  • Special or custom-order items are not eligible for return or refund once the order is submitted

Security & Privacy

Your personal information including your email, phone number, and address will never be sold to a third party. Your privacy is very important to us and Contractors Direct implements several industry-standard security measures to protect your information. We are proudly listed as a Google Trusted Store. Click the Google Trusted Store tab in the bottom right corner of your screen to learn more.