International Shipping Policy
Contractors Direct offers limited international shipping options. International orders include any order to be exported after the point of sale. Please review the information below carefully before placing an international order — additional handling is required to ensure accurate and timely processing.
Ordering Process
International orders cannot be processed automatically at checkout. We must verify and confirm the following information before your order can be fully processed:
Shipping Methods
Small Packages
Contractors Direct ships small packages internationally via FedEx, UPS or a 3rd party broker. Use the shipping estimator in your cart to get a quote, or email us for assistance.
Canada Freight
Freight items shipping to Canada can be arranged via FedEx Freight Services, XPO, Tforce, or a 3rd Party Broker. Contact us before ordering to confirm availability and pricing.
All Other International Freight
Items that must ship via tractor-trailer to destinations outside Canada require a third-party freight forwarder of the customer's choosing.
Terms & Conditions
By placing an international order with Contractors Direct, you agree to the following terms:
- No free shipping: International orders do not qualify for free freight. All shipping costs will be quoted and sent to the customer for approval prior to purchase.
- Shipping costs are non-refundable once the order has shipped.
- Accurate information is required: Providing inaccurate or incomplete delivery information, export documents, or contact details may result in delays and additional fees. Contractors Direct will not be held liable for delays or costs resulting from customer-provided errors.
- Customs, duties, and taxes are the sole responsibility of the customer. Contractors Direct does not cover any border-crossing fees, import duties, or local taxes associated with the shipment.
- Third-party freight forwarders: If shipping to a domestic third-party freight forwarder, the customer is responsible for any charges that may be incurred due to transit, storage, or delays at the forwarder's facility.
For questions about customs requirements or import duties, please consult your local import authority before placing an order. Contractors Direct cannot advise on local import regulations.