Day of order processing does not count as a day in transit
Expedited air services are available. Contact Us to confirm
We will ship stock items on the same day whenever possible. Dropship orders may require 24 hour
minimum processing.
Shipping time is calculated by business days. Weekends do not count
Factory-Direct Shipment
Lead times vary depending on availability, ship from location, and delivery address
Click The Button Below for Web Chat or call 1-800-709-0002
Refusal of delivery or providing inaccurate delivery information may result in additional delays and
shipping fees
"Free Shipping" items ship for free to anywhere in the contiguous United States. Some restrictions apply
Shipping options for customers outside of the lower 48 United States (i.e. Alaska, Hawaii, Puerto Rico,
Canada, Europe etc.) may be limited. Use the shipping estimator in your Shopping Cart to see shipping
costs or email us for a shipping quote
Freight Shipments
Some items must be shipped by truck to a commercially zoned address withtruck access and a loading dock or
forklift on site
Transit times may be longer than a standard shipment
Refusal of delivery or providing inaccurate delivery information may result in additional delays and
shipping fees
Inspection required upon freight delivery. **Note any irregularities or concerns on the
paperwork**
For lost shipments, please wait 3 days after the maximum estimated delivery date or until the tracking
status is marked as delivered to file for a refund or reshipment. Please contact us at 1-800-709-0002 and
wait 48 hours for refund to be processed or for item to be reshiped
Items that are damaged/defective please contact our customer service team right away to report any issues.
Items damaged due to shipping must be reported within 3 business days. Upon investigation a customer service
rep will issue a full refund or reshipment
Stolen Shipments
Contractors Direct is not responsible for stolen packages. Once the carrier completes the shipment, it becomes the responsibility of the homeowner/renter.
The shipper can attempt to file a claim on the customer's behalf, but there is no guarantee of recovery or acceptance of the said claim.
Contractors Direct urges customers who experienced theft to contact their local police department to file a claim and/or contact their credit card company to see if insurance will cover their missing package.
