Refund policy
Returns
If you want to return any items from your order with Contractors Direct, please contact us to have a Return Authorization number generated. When you return an item, we generally offer a refund or store credit based upon condition of the item, when the original order was placed, and how the item was purchased.
Freight Returns
Customers returning items that go Freight are responsible for the packaging and protection of the freighted item to meet LTL guidelines. For assistance or help understanding the guidelines please contact customer service
Returns with Affirm
If you checked out with Affirm and would like to return an item, you will need to call Contractors Direct upon return process and provide a Credit Card to store on file for a restock fee if applicable. Once a card is stored on file Contractors Direct will issue a return label.
***Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.
Terms:
- All returns require a Return Authorization number
- Please contact Contractors Direct prior to returning any item to ensure quick and accurate processing
- Customers are responsible for securely packaging and shipping the return
- Return shipping labels can be provided at cost through one of our shipping accounts if requested
- Returns to Contractors Direct are to be processed within 48 business hours of receipt and inspection
- Standard return window is 60 days from receipt of the order
- Return shipping costs are the customers responsibility unless the return is due to an error by Contractors Direct.
- Customers are responsible for all charges when opting to use their own shipping account/label on returns.
- A minimum 15% restocking fee may be applied to returns requested more than 30 days after product receipt.
- A minimum 20% restocking fee will be applied to returns for tile products.
Store credit refunds may be an option in lieu of a restocking fee when applicable.
Contractors Direct has created a grading system to help determine the quality of the item being returned. This chart will help you understand the policies and procedures we have set in place to help you get the correct refund.
Grading Returns Upon Receiving
| Grade A | No sign of use and it is in the original unopened/undamaged packaging | Full refund - No restock fee |
| Grade B | The item(s) is undamaged and unused but the package has been opened/damaged | Refund - Minimum 15% restock fee |
| Grade C | The item(s) is undamaged but shows sign of use. The package is opened/damaged | Refund - Minimum 25% restock fee |
| Grade D | The item(s) is undamaged but missing parts/ shows signs of use | Refund - Minimum 25% restock fee plus replacement part cost |
| Grade F | The item(s) are damaged/destroyed/used and cannot be repaired | No Refund |
- Used items are subject to a minimum 25% restocking fee pending inspection and evaluation
- Factory drop ship items may be subject to a restocking fee pending manufacturer return policy
- Special or custom-order items are not eligible for return or refund once the order is submitted