FAQ. Contractors Direct
Frequently Asked Questions

Ordering

How Can I Order?
Our ordering process is streamlined for online ordering. You may also call us at 1-800-709-0002 during business hours: Monday-Friday 9:00 - 5:00 ET. Inquiries may also be sent to orders@contractorsdirect.com or try our online web chat service

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Does Contractors Direct Price Match?
Yes we offer price matching. If you see a lower price including shipping on another website, contact us and we will match it. This offer does not apply to special promotions or rebates with purchase.



Cannot Find Your Product?
If you are unable to locate an item on our website, please verify the part number with the appropriate manufacturer. You can then contact us for pricing and availability.



What Are My Payment Options?
We accept Paypal and all major domestic credits for online transactions. We also accept cash for local purchases, certified check and direct wire transfer. Your privacy is very important to us and Contractors Direct implements industry-standard measures to protect your information.

*** Credit card transactions may require further authentication for first-time customers ***



Where Is My Order Confirmation Number?
Each order is assigned a unique confirmation number. Confirmations are generated automatically and sent to your account email. Contact us for assistance.



How Do I Access Order History and Tracking Information?
Click on My Account and sign in. You can print receipts and view tracking information.



What Is Contractors Direct Return Policy?
Product warranties are covered by manufacturers through a certified service center. Our policy is and has always been to satisfy every customer. If you are not satisfied with any item purchased from us, you may request a return, within 30 days of receipt. Click Here For Full Return Policy.

***If your product is received damaged or found to be defective, please contact us immediately.***



Shipping

How Much Will Shipping Cost?
We offer a flat rate of $11.75 for standard ground shipping on all orders unless noted otherwise. Many of our products are eligible for free shipping through varying promotions. Expedited shipping rates can be calculated using the shipping estimator located within your shopping cart.



When Will My Order Ship?
We process orders during normal business hours 9:00am to 5:00pm, EST, as soon as they are entered. Please provide appropriate contact information to receive status updates on your order. We may need to contact you prior to fulfilling your order.

***Factory-direct shipments have varying processing times***



Where Will My Order Ship From?
  • We ship most small items using UPS or US Postal Service from the Contractors Direct warehouse.
  • For approximate UPS shipping times Click Here.
  • For US Postal Service from the Contractors Direct warehouse Click Here.
  • Manufacturer-direct orders vary.


  • What Is Required For A Freight Delivery?
    Heavy, large or fragile items ship via tractor trailer or flatbed. Look for the freight image on the product page. Freight shipments must be delivered to a commercially zoned address with forklift or loading dock and accessibility for a tractor trailer. If you are unable to obtain such address, we may be able to provide a pickup at the nearest freight terminal. Click Here For Freight Policy.

    ***Refusal Of A Freight Delivery May Result In Fees Unless The Product Is Visibly Damaged***



    What If My Package Arrives Damaged?
    Items that are received by tractor trailer must be fully inspected before they are signed for. Please note any irregularities on the bill of lading - Holes, dents, tears, etc. This information must be noted on the receipt paperwork. If you sign for a package and DO NOT note any irregularities, there is little Contractors Direct or the manufacturer can do regarding a damage claim. If severe damage is present please refuse shipment and call 1-800-709-0002.



    Package Is Missing, What now?
    Please verify the ship to address on your sales order. Your tracking information may provide a note of the delivery (i.e. left on porch) and also note if anybody had signed for it. Double check with neighboring businesses or residents to see if they might have received the package in error. Contact us if you are unable to locate the package.



    Does Contractors Direct Ship Internationally?
    Yes, we can ship various products internationally via UPS. Please email us at orders@contractorsdirect.com for a shipping quote or use our shipping estimater for a quick online estimate. Freight items can be shipped internationally using a third party freight forwarder of your choosing.



    What About Customs, Duties And Taxes?
    You are responsible for paying the customs, duties, and tax fees associated with the shipment. Please check with your local import authority for more information. For UPS customs fees information click here. UPS Expedited shipping cost includes the brokerage fee.

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