Ordering & Billing


  • We accept domestic Visa, Master Card, American Express, Discover Card & PayPal.
  • Sales tax will be added to orders from Connecticut residents only.
  • Contact us to confirm item availability and transit time.
  • Same day shipping is available depending on the time of order receipt and item availability.
  • Online orders placed after business hours or over the weekend will be processed the following business day.
  • Products may ship from different locations at different times.
  • Product pricing may be subject to change.
  • Se habla Español.

Billing & Refunds

  • Credit and debit cards will be authorized upon submitting an order.
  • Orders may be billed immediately after confirmation to ensure fast processing.
  • Shipping fees are billed upon order fulfillment.
  • Order fulfillment occurs when:
    • Your package ships from our facility
    • Your factory-direct order is entered
  • Refunds may require approximately 48 hours to reflect on the account.
  • We reserve the right to verify and authenticate billing information prior to order fulfillment.

Security & Privacy

Your personal information including your email, phone number, and address will never be sold to a third party. Your privacy is very important to us and Contractors Direct implements several industry-standard security measures to protect your information. We are proudly listed as a Google Trusted Store. Click the Google Trusted Store tab in the bottom right corner of your screen to learn more.