Ordering & Billing
- We accept domestic Visa, Master Card, American Express, Discover Card & PayPal.
- Sales tax will be added to orders from the following states: Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
- Contact us to confirm item availability and transit time.
- Same day shipping is available depending on the time of order receipt and item availability.
- Online orders placed after business hours or over the weekend will be processed the following business day.
- Products may ship from different locations at different times.
- Product pricing may be subject to change.
- Se habla Español.
Problem with your order?
We want to make things right as quickly as possible. We have introduced a new system for online inquiries about your order. Click the link below and follow the steps. You will be assigned your own Customer Service Representative to assist you throughout the entire process with correspondences, updates and resolutions all sent to your email! Must be logged into your account to access cases.
Billing & Refunds
- Credit and debit cards will be authorized upon submitting an order.
- Orders may be billed immediately after confirmation to ensure fast processing.
- Shipping fees are billed upon order fulfillment.
- Order fulfillment occurs when:
- Your package ships from our facility
- Your factory-direct order is entered
- Refunds may require approximately 48 hours to reflect on the account.
- We reserve the right to verify and authenticate billing information prior to order fulfillment.
Security & Privacy
Your personal information including your email, phone number, and address will never be sold to a third party. Your privacy is very important to us and Contractors Direct implements several industry-standard security measures to protect your information. We are proudly listed as a Google Trusted Store. Click the Google Trusted Store tab in the bottom right corner of your screen to learn more.