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Policy

Security & Privacy
    Your personal information including your email, phone number, and address will never be sold to a third party. Your privacy is very important to us and Contractors Direct implements several security measures to protect your information.

    click here for security policy

Ordering
  • We accept Visa, Master Card, American Express, Discover Card & Pay-Pal.
  • 6.35% sales tax will be added to orders from Connecticut residents.
  • Orders are shipped the same day if received by 12:00 pm EST when shipped from our warehouse. Manufacturer direct items have varied processing times.
  • Phone lines are open from 8:30 am to 5:00 pm Monday thru Friday (EST). (800) 709-0002
  • Se Habla Español
First order and your billing and shipping addresses are different
  • If this is your first order and your billing and shipping addresses are different your order will undergo our address verification process. It’s simple; fill out the authorization form which grants us the permission to ship your order, as you requested, to that alternate address of your choosing. Click here for Alternate Shipping Form
  • Once you fill out the form completely, you can scan it and email it to orders@contractorsdirect.com or fax it to 203-306-3232.
  • Remember you need to provide us with a copy; front and back of your credit card (Please note that you may cover all the numbers on the credit card minus the last four digits) and driver’s license along with the fully completed form.
Shipping
  • No minimum order - an $10.75 shipping charge applies for all orders. Items marked as free shipping will not be charged shipping.
  • Customers outside of the continental United States (i.e. Canada, Hawaii, Europe, Alaska, etc.) Use the shipping estimator in the shopping cart for shipping costs.
  • We ship most items UPS ground from our CT warehouse.
    For approx shipping time click here

  • Some items ship direct from the manufacturer.
    For approx drop shipping time click here

  • If you need to rush your delivery air services are available. Use the shipping estimator in the shopping cart for shipping cost.

Taking the hassle off trucking deliveries.
  • Some items including large and heavy equipment must be shipped by truck to an commercial address.
  • Truck items will have this icon displayed

  • click here for more information
Return and Exchange
  • Product warranties are covered by manufacturers through a certified service center.
  • Our policy is and has always been to satisfy every customer, if you are not satisfied with any item purchased from us, you may return it, within 30 days, with a copy of the invoice/packing slip for refund or credit.
    1. All returns must have a return authorization number. Please call us prior to returning any item. Return Authorization numbers are only valid for 10 business days.
    2. Notify us within 48 hours of receipt of shipment of any damaged or defective merchandise.
    3. Items returned for other than damage or defect must be in sellable condition in the original packaging. Used items are subject to at least a 25% restocking fee.
    4. Factory drop ship items are subject to a 15% to 25% restocking fee.
    5. Special order items can not be returned.

  • We reserve the right to correct pricing errors.
  • Prices are subject to change without notice and limited to stock on hand.